Non Refundable Policy

1. Introduction

At Lighting Business India, we strive to provide our customers with high-quality lighting products and exceptional service. However, due to the nature of certain products, we have a Non-Refundable Policy in place for specific categories of products. By making a purchase, you agree to the terms and conditions outlined below.

2. Non-Refundable Products

2.1. Custom-Made and Personalized Products
Any custom-made, personalized, or specially ordered lighting products that are tailored according to the customer’s specifications or requirements are non-refundable. These items include, but are not limited to:

Customized light fixtures (e.g., bespoke designs, unique dimensions, or personalized engravings)
Products made to specific customer order requests
2.2. Clearance or Sale Items
Items purchased as part of a clearance sale, seasonal sale, or discounted promotion are non-refundable. These items are typically marked as “Final Sale” or “Non-Returnable” at the time of purchase.

2.3. Opened or Used Products
Any product that has been opened, installed, or used is non-refundable. This includes lighting fixtures that have been removed from packaging or installed in any manner.

3. Return Exceptions

In cases where you receive defective or damaged products, we may offer an exchange or repair rather than a refund, depending on the nature of the issue. Please refer to our Return and Exchange Policy for further information regarding product defects and damage during shipping.

4. No Refund on Shipping Fees

Shipping costs, both for delivery and return, are non-refundable under any circumstances, including in cases where you choose to return a non-refundable product. We recommend that customers verify all details and ensure the correct selection before completing their purchase.

5. Contacting Us Regarding Non-Refundable Products

If you believe that your product is eligible for a return or refund under exceptional circumstances (such as a manufacturing defect), please contact us at customercare@lightingbusinessindia.in or call us at +918619617876. We will evaluate your case and may offer a resolution that is in line with our company policy.

6. Agreement

By purchasing a product on our website, you acknowledge and agree to the terms outlined in this Non-Refundable Policy. If you do not agree with these terms, we encourage you to review your purchase before proceeding.

7. Modifications

Lighting Business India reserves the right to modify or update this Non-Refundable Policy at any time. Any changes will be communicated via email or updated on this page with the revised date. It is your responsibility to review this policy regularly.